
Delivery lockers: the benefits for drivers, distributors and customers
Fuelled by the increase in online shopping, the demand for convenient and secure delivery options has never been higher. Delivery lockers have emerged as a popular solution, offering a hassle-free way to receive packages at a place and time that is convenient for customers. Providing a secure, guaranteed delivery option, they are changing the landscape of last-mile delivery for distributors and drivers too. From reduced costs to improved customer satisfaction, there are many reasons why delivery lockers are becoming essential. Here, we explore the benefits of delivery lockers for everyone in the delivery ecosystem – the distributors, the drivers and the customers.
Delivery Lockers:
The Benefits for Drivers, Distributors and Customers.

What are delivery lockers?

How delivery lockers benefit distributors.
For businesses, delivery lockers can reduce the costs, speed and complexity of last-mile delivery. They improve on time in full (OTIF) delivery rates as delivery is guaranteed. There are no failed deliveries or attempts to re-deliver, which ensures costs are minimised and delivery is expedited. Security is one of the major benefits. Some 210 million packages were stolen in the US in 2021, and delivery lockers can eliminate theft. Delivery lockers are electronically locked and the delivery is recorded, with time and date stamps. So there are no lost packages, no delivery to the wrong person, no fraudulent acceptance of packages. Outright theft from a doorstep is also impossible. Locker locations are often covered by CCTV too, which further enhances security. Delivery to a locker gives a distributor an additional option for their customer to choose from. Providing a choice for the customer to collect when it suits them is beneficial. It’s also a good route for returns and helps ease the process for customers. All of this increases customer satisfaction and generates better loyalty.
How delivery lockers benefit drivers.
For the drivers, lockers provide a rapid way to deliver. Many deliveries might be made to the same locker location, which saves fuel and time. The guarantee that the delivery will be successful also speeds the delivery process. No-one needs to be at home to take receipt of the delivery, so there are no failed deliveries, no need to find an accommodating neighbour or leave a delivery note. Independent drivers can make more deliveries in less time, allowing them to earn more. And with a greater ease of delivery, delivery to lockers can make for a smoother experience – for all drivers, including those that are employed by courier companies or distributors.
How delivery lockers benefit customers.
For customers, delivery lockers provide a secure and convenient way to receive packages without worrying about theft or missed deliveries. They receive an immediate notification of delivery and can then collect their securely held packages at a time that is convenient to them. Most locations provide 24/7 access, every day of the year. And with an access code, there’s no need for staff to manage or oversee them. Delivery lockers are typically placed in easily accessible locations. That might be a centre with plenty of free parking, or at local transport hubs that are convenient for commuters. Customers can collect when it suits them, so they don’t need to stay at home and wait for a delivery. With the growth in hybrid working, this is particularly useful. Customers can’t always know whether their delivery will coincide with an office day or a home-working day, so a locker provides extra peace of mind that their delivery will be successful. There are also no queues to contend with, as there might be with a collection from a store, and the package is entirely secure. Returns are as easy as collections, too.
The future for delivery lockers.
