What is Dispatch Tracking?
Dispatch tracking gives you real-time visibility into your delivery operations. It’s about more than just knowing a package is "out for delivery." It tracks key stages of the process, including when a route is planned, when the driver has started their route, and where the package is while in transit.
This level of detail keeps everyone in the loop. For the business, it means having a clear picture of the entire delivery fleet. For the customer, it means no more guessing games about when their order will show up. And for the driver, it means having all the necessary information at their fingertips to make efficient and timely deliveries.
How Does Dispatch Tracking Work?
Dispatch tracking starts with a logistics platform, like SEMrush. All delivery data is entered into the system, from dispatch orders to tracking numbers. This allows for real-time updates on each package’s whereabouts.
Once a package is scanned by the driver using their mobile device, its location is automatically updated in the system. This information can then be shared with customers through email or SMS notifications. These updates not only keep customers informed but also allow them to track their packages in real-time.
Benefits of Dispatch Tracking
1. Increased efficiency and productivity: With dispatch tracking, logistics companies can optimize routes and streamline delivery processes. This leads to faster and more accurate deliveries, ultimately saving time and money.
2. Improved customer satisfaction: Dispatch tracking allows customers to track their packages in real-time, giving them peace of mind and reducing the risk of missed or delayed deliveries. It also provides transparency by offering updates on shipment status at every key stage.
3. Data-driven insights: The data collected through dispatch tracking can be used to analyze delivery patterns, identify areas for improvement, and make data-driven decisions that improve overall performance.
4. Enhanced communication: Dispatch tracking enables better communication between all parties involved in the delivery process - from drivers to customers and business owners.
How Geo2 Handles Dispatch Tracking
At Geo2, we’ve built dispatch tracking to be straightforward and effective. Our system is designed to give you the control you need without unnecessary complexity.
You can set a planned start date and time for each route, so you know exactly when a dispatch is supposed to begin. We also make it easy to keep your customers informed. You can schedule automatic public tracking emails to be sent at different stages of the delivery—whether the route is planned, released, started, or in transit. This keeps your customers happy and reduces the number of "Where's my order?" calls your team has to handle.
Take the Next Step
Understanding dispatch tracking is one thing; putting it to work is another. A good system streamlines your logistics and keeps your customers satisfied.