What Is Delivery Management?
Delivery management is the planning, coordination and monitoring of goods as they move from a business to its customers. It covers order allocation, route planning, driver assignment, real-time tracking and proof of delivery.
Key Points
The core components:
- Route optimisation: algorithms consider traffic, delivery windows and vehicle capacity to plan the path.
- Real-time tracking: teams and customers can see where a shipment is and get accurate ETAs.
- Proof of delivery: a signature, photo or scan confirms the drop-off and reduces disputes.
- Notifications and reporting: automated customer updates, plus metrics such as on-time delivery rate and cost per delivery.
For a full guide, read our full guide to delivery management systems.
Frequently asked questions
Delivery management is the process of organising, executing, and overseeing deliveries to ensure goods reach their destination as promised. It involves tasks like route planning, order tracking, and ensuring timely delivery.